As banks increasingly rely on fee income to boost earnings, politicians and regulators are pressuring bankers to reduce that fee income, particularly as it applies to credit cards and overdraft fees. This blog, maintained by BAI Banking Strategies managing editor Kenneth Cline, will collect and update information involving this criitical issue. BAI Community members are welcome to post their own observations and information links.
Posts: 46
| Created on October 12, 2009
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By David Kerstein
Our views on strategies and tactics for retail banking success. We'll comment on current trends and news that we hope will be of interest to the BAI Community. We'd welcome your comments!
David Kerstein is President of Peak Performance Consulting Group, www.ppcgroup.com.
Posts: 26
| Created on October 28, 2008
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By Steve Mott
I transact, therefore I am! All the latest spin on how transacting is changing in the digital, networked era, and what YOU can do to profit by it!
Posts: 23
| Created on November 20, 2008
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Dave McNab is a Sr. Managing Consultant with IBM Business Analytics and Optimization Strategy practice in Toronto. Dave has 25+ years experience in industry & consulting. He invented the patented "FlowTracker" customer behaviour analysis method for banks. See:
Customer behaviour analytics - http://www.flowtrackeranalytics.com
Customer value management - http://www.objectivebusiness.com
Posts: 20
| Created on May 15, 2009
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By Mary Beth Sullivan
Managing Partner, Capital Performance Group
www.capitalperform.com
Ideas to grow and profit in today's competitive landscape by breaking from the pack.
Posts: 18
| Created on November 03, 2008
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A blog discussing the latest innovative marketing trends and ideas for banks and credit unions around the country.
Posts: 17
| Created on July 19, 2011
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The latest banking research & intelligence.
By Dan Hough, Dir. Strategic Research - BAI Research
Posts: 16
| Created on February 05, 2009
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Observations on the alignment of technology strategy and execution in the banking and payment systems space. The banking industry is changing with new technologies, alternate channels, mergers and acquisitions. Are strategies in line with execution to yield maximum effect for least effort? Where are the opportunities and risks? I invite you read on, and share your insights. Vijay Balakrishnan, President, StratEx, LLC (www.stratexllc.blogspot.com)
Posts: 14
| Created on May 11, 2009
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With quick access to information through the Internet, more companies providing the same products at competitive pricing, the traditional bank value proposition has fallen sharply in the eyes of the consumer. How do banks rebuild their value? How do you cross sell in this new age? How do you generate quality referrals and do it in a way that doesn't hurt the customer relationship? We’ll look at these questions and hope to answer them at the same time.
Posts: 11
| Created on January 22, 2009
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This blog gives you access to compliance training tools and resources to help you strategically plan for upcoming regulatory changes.
Posts: 8
| Created on June 15, 2011
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Reporting on trends in the Identity Verification Industry
Posts: 7
| Created on August 16, 2011
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A unique new program, BAI Bank Executive Marketing Exchange (BEME), has been designed specifically for senior marketers from some of the top, innovative financial institutions that are driving multi-faceted campaigns for their organizations. BEME offers marketing executives the opportunity to expand their knowledge, exchange ideas, and learn from the successes and challenges of not only peers, but also from specially selected experts in retail banking.
Posts: 7
| Created on May 09, 2011
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This blog will address the dynamic financial services marketplace, and how mobility will help address new and current problems with the sector.
Posts: 5
| Created on May 25, 2011
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What are the current and next generation of problems and opportunities for the financial services industry, and how can we address them? This blog is dedicated to answering these important questions and more.
Posts: 2
| Created on May 25, 2011
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Podcasts we produce in the banking and financial sectors that might be of interest to BAI members
Posts: 2
| Created on September 29, 2011
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This blog includes discussions on new technologies and uses of technology in the Financial Services arena.
Posts: 2
| Created on April 07, 2010
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I am looking for a sample policy and procedure manual updating the Fair Credit Reporting Requirements. If any one can help me out with this is would be greatly appreciated.
Thanks
Cathy Mayne
Loan Operations
Mountain Valley Community Bank
Posts: 1
| Created on June 16, 2010
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I keep seeing interesting operations targeted at the B2B space that look like real winners.
One was Swift Financial.
Another was Bizner. (ABM Amro)
Both of these have recently wound up or are no longer accepting new customers.
CIBC's Bizsmart of a few years ago was also wound down.
What's the issue here? Do these models attract the 'wrong" customer? Is it a problem of being unable to migrate people upward when they need more sophisticated services?
Would love to have your thoughts.
Posts: 1
| Created on April 02, 2010
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BAI and Finacle™ from Infosys announce the launch of a prestigious new global awards program to recognize and support innovation in the retail banking industry. The 2011 BAI – Finacle Global Banking Innovation Awards highlight the best in class organizations from around the world that demonstrate breakthrough innovation... read more: http://ow.ly/5DCpD
Submit your bank nomination today at www.baiglobalinnovations.com
Posts: 1
| Created on July 13, 2011
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Hi,
I am working for Emirate Bank in Dubai, I have been asigned to create a new customer satisfaction survey for the bank. I need some expertise to help me to prepare this assignment..
Cheers
Posts: 0
| Created on March 27, 2010
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